March 4, 2014 - This week we’ll focus on Municipal IT benchmarks. The IT area can be a real enabler to achieving many of the other benchmarks since the customers of the IT department are for the most part the other service departments within a local government.
SEMCOG Municipal IT Benchmarks
Similar to last week’s analysis of Road Maintenance cost per capita benchmarks, the best 20% and the average are shown as the same. That’s because it’s challenging to define the communities with the best IT service. A municipality can be penny-wise and pound-foolish if they constrain spending for IT and the resulting lack of computerized solutions have a seriously negative impact on other service areas, especially in the public safety arena.
That being said; however, the cost effective and timely application of municipal IT solutions is crucial to local governments. So the key is to make sure your IT systems are appropriate for your community. This is where the benchmarks help. For example, if the internal staff surveys show a low satisfaction rate for the IT function coupled with lower than average IT cost per capita, IT spending should probably be increased. Higher than average cost per capita and relatively poor satisfaction ratings indicate more serious issues that need immediate attention.
And finally given the notoriety of recent problems with government-provided on-line services, such projects are getting much scrutiny and the findings are alarming as indicated in this article that touches on the issue and recommended means to improve public sector IT delivery time, quality and cost.
By the way, the IT function represents a prime collaboration opportunity with other local governments and private sector providers. SEMCOG can help sort through the issues and develop an optimum strategy, at no cost to member communities. Contact Dave Boerger.
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